Refund policy

Customer satisfaction is important to us! If you are unhappy with the jewellery you received for any reason, simply return it to us and we will provide a refund under the following conditions:

  • Jewellery must be returned within 14 days of receiving your product
  • Jewellery must be in saleable condition with all tags attached
  • Jewellery must not be worn, damaged or altered
  • Sale items cannot be returned unless deemed faulty.

Items sent back to OzPoe will be at the expense of the customer. We will not refund goods that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition or show signs of wear, the product will be returned to the buyer at their own expense. We do not accept exchanges.

Please allow up to 7 days for the parcel to reach us and to process the return. We recommend you send your item back using a trackable service so you know when we’ve received it. You can always contact us if you have any queries. OzPoe cannot be held responsible for parcels without tracking that have not been received back. From there, the funds can take between 24-72 hours to clear. PayPal refunds are instant once processed. Please note OzPoe does not refund any shipping costs incurred.

Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.

To return an item please email mail@ozpoe.com.au

Exchanges

We will not accept any exchanges, if you would to change your item within 14 days of purchase, please get in touch with our customer service team and we will issue a refund as per the terms listed on our website.

Damaged/Faulty Jewellery

In case of receiving a faulty item, a refund can be given upon inspection of the item. Manufacturing faults do not include: damage or wear and tear, oxidized or fading plating, broken chain, cracked or broken stones or bending of rings or earrings etc. In order to maintain your jewellery in perfect condition, we recommend following our care instructions .

Repairs

We offer 12 month guarantee for any manufacturing defects on our products. Products purchased by the customer on www.ozpoe.com.au can be returned for repair or servicing by contacting our customer service team.